Skip to main content
Connect your Shopify store to create an AI agent that knows your products, handles customer questions, and can check orders in real-time.

​
What You Get

A Shopify-connected agent can:
  • Answer product questions — Details, availability, pricing
  • Help with orders — Check order status, shipping updates
  • Handle returns — Explain your return policy, initiate return requests
  • Provide recommendations — Suggest products based on customer needs
  • Share collection links — Direct customers to relevant product pages

​
Prerequisites

Before you begin:
  • A Shopify store with products listed
  • Admin access to your Shopify account
  • A Wassist account (sign up free)

​
Step-by-Step Guide

1

Navigate to New Agent

From your dashboard, click New Agent.
2

Select 'Connect Shopify'

Choose the Connect Shopify option.
3

Enter Your Store URL

Provide your Shopify store URL:
https://your-store.myshopify.com
or your custom domain:
https://www.yourstore.com
4

Authorize Wassist

You’ll be redirected to Shopify to authorize Wassist. Grant the requested permissions so we can:
  • Read your product catalog
  • Access order information (for order status queries)
  • Read customer data (for personalized support)
Wassist only reads data from your store. We never modify your products, orders, or customer records.
5

Wait for Sync

Wassist imports your:
  • Products and variants
  • Collections
  • Store policies (shipping, returns, etc.)
  • Store information
This typically takes 2-5 minutes depending on catalog size.
6

Customize Your Agent

Review the generated agent and customize:
  • Adjust the welcome message
  • Add specific instructions for your brand voice
  • Configure which features to enable (order lookup, etc.)

​
Agent Capabilities

Customers can ask natural language questions about your products:
  • “Do you have any red dresses under $100?”
  • “What sizes is the Classic T-shirt available in?”
  • “Show me your best-selling items”
The agent searches your catalog and returns relevant products with images and links.
Customers can check their order status:
  • “Where is my order?”
  • “What’s the status of order #1234?”
The agent looks up order details and provides shipping updates.
Customers must verify their identity (usually via the phone number they ordered with) before accessing order details.
Your store policies are automatically imported:
  • “What’s your return policy?”
  • “How long does shipping take?”
  • “Do you ship internationally?”
Direct customers to relevant collections:
  • “Show me your summer collection”
  • “What’s new this week?”

​
Configuring Order Lookup

To enable order status queries:
  1. Go to your agent’s Tools section
  2. Enable Order Lookup
  3. Configure verification method:
    • Phone Number Match — The customer’s WhatsApp number must match the order
    • Order Number + Email — Customer provides order number and email
Always require verification before sharing order details. This protects your customers’ privacy.

​
Keeping Products Synced

Your Shopify catalog updates automatically every 24 hours. For immediate sync:
  1. Go to your agent’s Settings
  2. Click Sync Now under Shopify Integration
Major catalog updates (new collections, sales events) should trigger a manual sync to ensure your agent has the latest information.

​
Customizing Product Responses

Control how your agent presents products: 
System Prompt Addition:

When showing products:
- Always mention if an item is on sale
- Include available sizes and colors
- Offer to check inventory for specific sizes
- End product recommendations with "Would you like me to send you the link to purchase?"

​
Example Conversations

​
SDK Alternative

Create a Shopify agent programmatically: 
const agent = await client.onboarding.createFromShopify({
  shopifyUrl: 'https://your-store.myshopify.com',
});

​
What’s Next

Add Custom Tools

Connect additional APIs like loyalty programs or reviews.

Set Up Monetization

Offer premium support tiers.

Deploy to WhatsApp

Go live with your shopping assistant.